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Uswitch Telecoms Awards 2024

Your shortcut to smarter switching.

Check out this year's winners across broadband, mobiles and TV.

Top broadband awards

Public choice

Broadband Provider of the Year

Winner 2024

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Why Plusnet wonView Plusnet deals

Public choice

Alternative Broadband Provider of the Year

Winner 2024

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More Broadband and TV

Public choice

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Most Popular Broadband Provider
Why Sky won
View deals
View Sky deals

Public choice

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Best Provider for Customer Service

Public choice

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Most Reliable Broadband Provider

Public choice

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Best Value for Money Broadband Provider

Judges' choice

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Telecoms Bundle Provider of the Year

Judges' choice

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Best TV Content

Top mobile awards

Public choice

Network of the Year

Winner 2024

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Judges' choice

Handset of the Year

Winner 2024

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Networks

Public choice

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Most Popular Mobile Network

Public choice

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Best Network for Data

Public choice

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Best Network for Roaming

Public choice

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Best Network for Customer Service

Public choice

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Best Network for Perks

Opensignal data

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Fastest Mobile Network Overall - powered by Opensignal

Handset contract and SIM Only

Public choice

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Best Handset Contract Network

Public choice

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Best Pay As You Go Network

Public choice

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Best SIM Only Network

Public choice

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Best Contract Value for Money

Public choice

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Best SIM Only Value for Money

Judges' choice

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Best eSIM Provider

Industry

Judges' choice

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Best Telecoms Innovation

for their ‘New EE’ Home Wi-Fi features

Judges' choice

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Best Refurbished Device Supplier

Deciding the winners

Public choice

It's important to us that real customers have their say in who wins.

So, we've surveyed thousands of broadband, TV and mobile customers to find out what they think of their suppliers. Their responses will determine the winners of our public choice category awards.

Judges’ choice

We assembled an expert panel of leaders across consumer technology.

Each judge will independently select their winners from the shortlisted networks and providers in our judges' choice categories.

Uswitch data and other sources

For some categories, we look at insights from our switching data or from other organisations, like Opensignal and Ofcom (that’s the regulator for telecoms in the UK) to crown the right winners.

Analysis derived from Opensignal Awards - UK: Mobile Network Experience reports, April and September 2023, based on independent analysis during the period Dec 1 2022 - Feb 28, 2023 and Jun 1 to Aug 29, 2023.© 2024 Opensignal Limited.

Our judges

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Tomi Adebayo

Tech Influencer

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Jonathan Morris

Tech Journalist

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Chris Hall

Tech Journalist

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Carly Page

Tech Journalist

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Ortis Deley

Tech Broadcaster

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Ian White

Tech Journalist

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Nick Baker

Senior Editor

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Chris Barraclough

Content Creator

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Joe Svetlik

Tech Journalist

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Richard Priday

Tech Journalist

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Dave Snelling

Tech Journalist

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Mike Moore

Tech Journalist

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Jamie Harris

Tech Reporter

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Martyn Landi

Tech Journalist

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Jon Devo

Tech Journalist

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Hannah Cowton

Tech Journalist

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Public choice and internal data

Uswitch commissioned Opinium Research to poll 24,054 UK telecoms customers in November 2023 to determine the nominees and winners for the public choice award categories.

Of those respondents, 20,000 were broadband customers, 21,453 were mobile customers and 13,423 were digital TV customers - all of whom had been signed up to their service for at least three months. The group of respondents provided by Opinium was a nationally representative sample of consumers across the UK. Most award nominees and winners were determined by the provider that received the highest percentages in relevant categories to topics in question.

For Broadband Provider of the Year, Best Alternative Network (Altnet) and Network of the Year, the average customer satisfaction scores from a number of relevant questions were combined to derive best overall scores, and subsequently a winner. For the ‘Most Popular’ award categories, winners were chosen based on a 50/50 combination of average customer overall satisfaction scores and internal Uswitch sales data.

All providers were required to meet the 2% minimum sample size requirement to ensure there were enough respondents to make the sample size representative. For consideration in the Broadband category awards, the minimum sample size requirement was at least 400 respondents per provider. There are four sub-categories of Mobiles awards: Network, SIM only, Contract and Pay As You Go. The 2% minimum size requirement was 430 (Network), 146 (SIM only), 63 (Contract) and 133 (Pay As You Go) respondents per provider. For the TV category awards, the minimum sample size requirement was at least 269 respondents per provider (2%).