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Why choose Virgin Media?
Consistently fast speeds: Enjoy some of the fastest broadband speeds in the UK.
Bundle your deals: Add TV with hundreds of channels and mobile services from Virgin Media O2.
Volt benefits with O2: Boost your broadband speed and double your mobile data if you have an O2 contract.
* Average speeds are based on the download speed available to at least 50% of customers with this product during peak time (8 to 10pm). Your actual speeds depend on factors like your connection type, area, time of day and distance from the telephone exchange.
§ Order before 8pm for next working day delivery. To find out more about delivery times, please check the provider site for more details.
Deals are subject to local availability and may not be available to existing customers. You can confirm availability and estimated speeds for your property on the provider’s website - this may be different to what we show.
Some providers may increase monthly costs each year during your contract, in line with the retail or consumer price index. Check their terms before signing up.
We’ve highlighted some recent Uswitch Award winners on our table.
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Up to gigabit (1Gbps) broadband speeds
Free Virgin Media Hub 5 Wi-Fi router
Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons (TV bundles only)
Virgin Stream hub offering money-back for each streaming service you connect (TV bundles only)
Broadband speed boost and double mobile data allowance if you're also with O2
18-month contracts
Here are the different variants of broadband packages that you can get with Virgin Media.
If you're just looking for a fast way to get online, Virgin Media broadband is also available on its own, with no requirement to sign up for a Virgin phone line or TV deal.
Virgin Media broadband connections are delivered via its own cable network, which uses more advanced technology than the Openreach part-fibre network.
This means it can offer more widely available high-speed broadband than the providers that depend on Openreach's network because its ultrafast (and even gigabit) connections have been available for much longer.
On Uswitch, they start with average download speeds of 132 Mbps and go as fast as 1.13 Gbps (or 1130Mbps).
They include a Virgin Media home phone line, free weekend calls to UK landlines, and Virgin Mobile numbers.
Depending on your needs, you can add several additional extras, including free weekend calls to all mobiles and evening or anytime calls to UK or international numbers.
Since Virgin Media runs its own network, your home phone will work through its cable network rather than the usual Openreach copper phone lines.
Browse our wide selection of broadband and landline packages.
Virgin Media offers a range of TV packages that can be added to any of its broadband deals. These include its Big Bundle, which offers 100+ channels, and the Bigger Combo Bundle, which ups the channel count to more than 195, including premium services such as Sky Showcase and a range of HD services.
In addition, you can add movies or sports packages from other providers to your deal, as Virgin Media offers the full range of Sky Cinema channels and Sports packages.
Virgin TV deals also come with the Virgin TV 360 set-top box, which offers Virgin's most advanced entertainment experience yet.
In addition to the usual pause, rewind, and record options, you can set up profiles to get personalised recommendations for each household member and start live broadcasts from the beginning.
Take a look at the latest TV and broadband packages on Uswitch.
Well-established as a top-tier digital TV provider, Virgin Media also offers alternative ways to watch the best TV shows and films on-demand and via streaming services.
Stream from Virgin Media is a service that allows you to access all your streaming platforms through a single device, and if you pay via Virgin Media, you'll receive a bill credit worth 10% of the cost for each service you add.
For example, if you subscribe to Netflix (£4.99-£10.99), Amazon Prime (£8.99) and Disney Plus (£4.99-£10.99), you could get up to £34 of bill credit each year.
Virgin Media recently merged with O2, combining Virgin's lightning-fast broadband offerings with O2's nationwide mobile network.
While Virgin Mobile was already a popular network, the merger and founding of VMO2 mean that Virgin Media customers can now bundle all their home phone, mobile phone, internet, and TV services into one neat bundle and get a more comprehensive service than ever.
Customers on Virgin Media broadband and O2 mobile can enjoy exclusive Volt benefits, which include doubling their mobile data and broadband speed for no extra cost.
Because Virgin Media uses its own dedicated fibre network, it can offer significantly faster speeds than many other broadband providers, similar to the full fibre speeds now available to half the country.
Here are the speed options offered by Virgin Media.
On Uswitch, the slowest Virgin Media deal (which is still nearly double the average UK broadband speed) is its M125 fibre broadband package, with average download speeds of 132Mbps and average upload speeds of 20Mbps.
Virgin says this is best suited for busier households with between five and nine devices in constant use (especially if some of those are streaming video).
For larger homes where ten or more devices will need to connect to the internet at the same time, Virgin's M250 package offers average download speeds of 264Mbps and upload speeds of 25Mbps.
Customers with a very high amount of usage can take advantage of Virgin's M350 fibre broadband package, which offers average download speeds of 362Mbps and upload speeds of 36Mbps.
If you're a in a household of heavy internet users and you all want to stream in 4K on multiple devices and play competitive online games, this is the right package for you.
Finally, users with the most demand can enjoy ultrafast download speeds of up to 516Mbps, with equally impressive upload speeds of 36Mbps, on average.
It’d be pretty difficult to max out this incredibly fast package, but you may feel safer with it if you’re in a home with multiple power-users, where everyone is playing 4K video games and using large, demanding computer programmes on lots of devices each.
After the provider upgraded its entire network to supply gigabit internet speeds (1000Mbps and above) last year, all Virgin Media customers can now benefit from the fastest broadband speeds available in the country.
Virgin Media Gig1 broadband's average download speed is 1130Mbps, and its average upload speed is 52Mbps.
It's almost impossible to for anyone to reach this speed limit right now, but it's more about future-proofing your home than what you can do with it at the present moment. As more home devices use up more internet in the coming decades, gigabit broadband will allow us to use them smoothly and seamlessly.
Every home with a Virgin Media connection will have access to the same speed options. So your location won't impact the internet speed you can get from the provider.
Run a broadband speed test to see how your current internet speed compares to other broadband connections available in your area.
Run a broadband speed test to find out what speed you're currently getting, and what else could be available to you.
The best Virgin Media internet package will depend on which one matches your needs the closest.
Most Virgin Media broadband connections offer ultrafast speeds in more areas than most other fibre broadband providers. So, if you intend to join Virgin Media, you should know that its prices can be slightly more expensive (depending on the package you choose).
There will be providers with a better speed-to-price value for money than Virgin Media, but these providers are usually a lot smaller and, therefore, have less coverage across the whole UK than Virgin's 60%.
You can choose broadband speeds up to 1.1Gbps with Virgin Media, but the monthly price of Virgin Media broadband deals will increase the faster you want your internet speed to be. That's why it's good to assess your household's internet usage and find a broadband speed that can handle your demand but isn't significantly higher and more expensive as a result.
Take a look at our guide on broadband speeds to learn which package is right for you and your household.
While Virgin Media isn't as widely available as fibre broadband services that use Openreach's network, it is still available to around 56% of UK properties. Use the Uswitch postcode checker to see if you can get Virgin Media in your local area.
If you already know you can get Virgin Media in your area, there are still a few different ways to sign up.
If you're not currently a Virgin Media customer, you can compare internet plans from the provider very easily.
Depending on your availability, Virgin Media frequently has great internet packages for new customers, with users often able to get broadband-only connections for a very competitive price.
In addition to this, the provider sometimes runs limited-time flash sales where you can often get free gadgets such as games consoles or TVs, so it pays to keep an eye out for what's on offer at any given time.
Plus, if you already watch a lot of pay-TV with another provider, you could save money on both services by bundling them into a Virgin TV & broadband package.
Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help.
For £12.50 per month, customers will get a broadband-only connection of 15Mbps on a monthly rolling contract. So you will have the option to leave with just 30 days' notice without any exit fees, rather than having to wait until the end of a fixed-term period.
This package is also exempt from Virgin Media's annual price rises, so you won't have to deal with a more expensive bill every April.
Take a look at our guide on broadband social tariffs for low income families to browse your options.
If you're heading off to uni, Virgin Media also offers some dedicated student broadband deals.
These include exclusive 30-day rolling contract offers for its superfast broadband and phone packages that aren't available anywhere else. That's ideal if you're only going to need broadband for a shorter period.
If you're already a customer of Virgin Media and want to upgrade your services, the company has lots of offers and deals available.
You can see what's on offer at the moment by logging into your account on the Virgin Media website. Just note that it pays to compare broadband deals from a range of providers when your contract comes to an end.
Virgin Media works on a separate network from other providers. It plugs fibre-based 'coaxial' cables straight into people's homes from the local street cabinet, rather than the more traditional copper phone lines most internet connections use.
New customers will require Virgin Media to send an engineer to install the cable and get everything working. You can arrange this when you place your order.
However, homes that have had Virgin Media installed previously can use the firm's QuickStart self-install, which requires just a few simple steps to get started.
Virgin Media deals sometimes include an installation fee, but the provider usually doesn't charge to set up a connection at your home.
This depends on whether a Virgin Media connection has previously been installed at your property.
If you already have an existing Virgin Media socket at your home, you'll be able to use the provider's QuickStart option, which is a fast and simple setup.
On the day you've organised your new service to start, you'll receive all the equipment you need via courier or click and collect. QuickStart packs are usually sent within three working days for the UK mainland, or within four working days if you live in Northern Ireland.
Once you receive your QuickStart package, setup shouldn't take more than 30 minutes.
However, if your home hasn't had Virgin Media installed before, you'll need to book an engineer visit. But it's still a pain-free process that's designed to be convenient for you.
When signing up, you'll be able to choose your preferred date to activate your connection, usually within around 14 days. And once the engineer arrives, it should take between 30 minutes and two hours to get things up and running. So you won't be without broadband for a long period of time.
Virgin Media has a range of routers available to customers, the latest at the time of writing being the Virgin Media Hub 5.
Powered by WiFi6, the Hub 5 provides a fast and reliable connection so you can take advantage of Virgin Media's top-end speeds.
It has seven antennae and utilises both 5GHz and 2.4GHz frequencies to broadcast a Wi-Fi signal throughout your home.
If you're a long-time Virgin Media customer, it's worth checking if you can upgrade your router. If you have a model older than the Hub 3, including the Superhub 1A and 2A, you’re eligible for a Hub upgrade if you move to one of Virgin Media's Gig1 Fibre broadband packages.
If you're using the QuickStart service, your Virgin Media router should be very easy to set up and run. You'll just need to plug in a few cables. The Virgin Media website has specific steps for each router model.
The provider offers a range of services to help keep your browsing safe, including advanced parental controls and tough anti-virus and anti-malware software.
The provider's 'Switched on Families' suite of services helps ensure your family is safe online, whether this is at home or when you're out and about.
There's also an interactive guide on its website to help you understand the options available and how best you can protect your kids, whatever age they are and whatever content they want to view.
When you're at home, Virgin Media Web Safe protects any device that's connected to your network.
This can protect you when you're shopping online or using banking services by blocking fake and fraudulent sites, as well as protecting against viruses. It's included for free with all broadband packages.
F-Secure SAFE services extend protection to up to five devices, including mobile phones, tablets, PCs and Macs to keep you safe from viruses, fraudsters and theft wherever you are.
Virgin Media customers can get this free for the first three months of their contract, after which is costs just £3 a month (or £30 a year).
Virgin Media's parental controls can be personalised to your needs, letting you block access to inappropriate websites or categories of content, as well as set limits on your kids’ screen time.
There are a number of ways to contact Virgin Media customer service. In addition to a wide range of online FAQs, you can get assistance over the phone or via live web chat.
Virgin Media customer service can be reached by phone on 03308 087 778 from any number, or by dialling 1560 on a Virgin Media landline. Customer service agents are available from 8am until 9pm Monday to Friday, between 8am and 8pm on Saturdays, and from 8am until 6pm on Sundays.
If you're experiencing an issue with your broadband, you can also contact the firm's live chat team Monday to Friday from 7am until 11pm, or 8am until 8pm on weekends. This service can be found on Virgin Media's website.
Founded by Richard Branson in 1989, Virgin Media is one of the UK's leading broadband and TV providers. It supplies some of the country's fastest internet speeds thanks to its dedicated cable network.
Its ultrafast broadband connections allow for incredibly fast downloading and high-quality gaming and TV streaming.
Virgin Media deals don't stop at fast internet speeds. Virgin UK is a quad-play provider offering home phone, pay-TV, and mobile phone services. But since its recent merger with mobile network O2, it can now provide even better-quality products across both providers.
Because of its incredible speeds and comprehensive, content-heavy tariffs, Virgin Media internet packages can be ideal for busy households with a high demand for internet and other telecom services.
