TalkTalk hiked its broadband prices by 7.7% for millions of customers from the 1st April 2024. Depending on the amount you pay for your TalkTalk service per month, that likely meant an increase of £2-£4 per month or £24-£48 per year.
Up until Summer 2024, TalkTalk included in its terms & conditions that it will increase its prices by the CPI rate, plus its own additional rate of 3.7%. That means the total price rise this year was 7.7%.
However, any customer taking out a new TalkTalk contract from 12 August 2024 will instead be on a fixed price rise plan of £3 per month every April. This will help those signing up know how much they'd be expected to pay in the future, but is quite a steep increase for those on cheaper broadband tariffs.
Find out whether you were affected by TalkTalk’s 2024 price rises, and what you can do if your bills were increased in April. Also, learn more about an even larger price increase you could be due if your contract is coming to an end.
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TalkTalk price increase in 2024
TalkTalk raised its prices for most of its customers, including those currently in a contract, from April 2024.
At 7.7%, the increase was milder than the 14.2% hike from 2023, but still high compared to past years.
For a more detailed look into how TalkTalk’s annual price rises work, here’s everything you need to know about its 2024 price change.
How much is the TalkTalk price increase?
The latest TalkTalk price increase will mean customers who are currently using a TalkTalk broadband service will have seen their monthly bills jump by at least £2 a month from their April 2024 bill and onwards. But you could see your bills go up by as much as £4 per month if you’re on a more expensive plan.
Here’s a rough idea of the relative price increases for each of TalkTalk’s broadband deals:
| TalkTalk broadband deal | Current monthly price | New monthly price (+7.7%) |
|---|---|---|
| TalkTalk Fibre 35 and Phone Line | £28 | £30.21 |
| TalkTalk Fibre 65 and Phone Line | £29 | £31.29 |
| TalkTalk Unlimited Full Fibre 150 | £35 | £37.77 |
| TalkTalk Unlimited Full Fibre 500 | £39 | £42.08 |
| TalkTalk Unlimited Full Fibre 900 | £49 | £52.87 |
Prices correct as of 16/01/2024
If you’re subscribed to a home phone service or TalkTalk TV add-on, the price of that service won't increase this year. These price hikes will only affect broadband bills.
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Am I affected by TalkTalk's price increase?
TalkTalk's mid-contract prices increases apply to almost all of its customers each year.
Historically, they were led by the UK rate of inflation, plus its own additional 3.7%. However, the provider recently introduced a new fixed price increase plan of £3 per month for those signing up to a new contract from 12 August 2024.
This is similar to recent approaches taken by a number of broadband providers. Plusnet, EE, BT and Vodafone all announced they would shift from an inflation-linked price rise to a fixed one.
As these are annual set price hikes, they are written into TalkTalk's terms and conditions. This means that you unfortunately 'agree' to this policy when you sign up to the provider. As it also should display this information quite clearly in the sign-up process.
Plus, it also means you won't be able to use the jump in fees as a reason to cancel your contract without paying a penalty fee.
A small number of customers aren't affected by TalkTalk's price increase. But these are mainly vulnerable customers, or those who are on one of TalkTalk's broadband social tariffs.
Learn more about mid-contract broadband price increases with our guide.
What can TalkTalk customers do?
As these annual price increases are included in your contract terms and conditions, you won’t be able to switch to another provider for free unless your contract has already finished.
Note: when switching broadband, these annual price hikes need to be made clear to you when you’re purchasing the product and not simply buried in your new contract's T&Cs. So keep a keen eye out for any annual price hikes when you’re changing providers.
If you’re already out of contract with TalkTalk, though, you will be free to switch straight away. It's always important to compare broadband, phone and TV deals from other providers - there may be better services or cheaper monthly rates that you could take advantage of with just 30 days’ notice.
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To learn more about how you can start the switching process, read our guide on how to switch broadband providers.
How are customers notified of the TalkTalk price increase?
The 7.7% rate for 2024 was confirmed when the December CPI rate of inflation of 4% was announced in January 2024. Since it’s an annual hike that’s included in TalkTalk’s T&Cs, customers aren't often specifically notified by the provider about this hike in their bills.
But once again, this policy has now been changed to a fixed price increase for those signing up from 12 August 2024.
In addition to its T&Cs, this TalkTalk page details how the annual price increase is calculated.
End of contract price increase
However, TalkTalk and all other broadband providers are required to notify you when your current fixed-term contract is coming to an end. You should have received a notification around 30 days before your fixed plan ends, after which your monthly bill could increase significantly higher than even its annual pricing update.
The good news is, though, once you receive this notification you are eligible to re-contract or switch to a better deal for you straight away, and with no exit fees.
Your new contract price must be detailed in your end of contract notification, along with information about other similar products TalkTalk offers. But it’s always worth comparing broadband deals from other providers to see if you could get a better value plan for your needs.
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Contacting TalkTalk
If you still have questions or concerns about the additional charges or anything else to do with your TalkTalk contract, there are a number of ways to get in touch with TalkTalk directly:
Phone: TalkTalk’s customer care line can be reached at 034 5172 0088.
Live chat: If you’re unable to resolve your query online at talktalk.co.uk/help, you can contact the TalkTalk support team using its online chat, which is open seven days a week.
TalkTalk Community is a forum for TalkTalk customers to ask questions and seek out advice from both professionals and other customers.
Twitter: The @TalkTalk Twitter account is active most days until 10pm.
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