TalkTalk hikes its broadband prices by for millions of customers on 1 April every year. This applies to both in-contract and out-of-contract customers.
However, if you started a new TalkTalk broadband contract recently, you'll instead be on a fixed annual increase of £3 per month. This is is no longer attached to inflation figures.
Which TalkTalk price increase am I on?
Learn whether you're on an inflation-linked or a fixed-rate broadband price increase from TalkTalk.
Fixed price increase
If you started your current contract from 12 August 2024, your broadband bill will go up by £3 per month on 1 April.
Inflation price increase
If you've been on the same BT contract since before 12 August 2024, your inflation-linked price increase will be 6.2% on 1 April.
If you've been in your contract for more than a few months, though, TalkTalk would have included in its terms & conditions that it will increase its prices by the CPI rate announced each January, plus its own additional rate of 3.7%.
Read on to find out what you can do if you're affected by TalkTalk’s annual price rises. Also, learn more about an even larger price increase you could be due if your contract is coming to an end.
How much is the TalkTalk price increase?
As mentioned, if you signed up for a new TalkTalk contract on or after 12 August 2024, you should be on its new fixed-rate price increase of £3 per month every April.
However, if you've been in your current contract for longer than that, your monthly price will go up by the CPI inflation rate announced each January, plus TalkTalk's own amount of 3.7%.
Here’s a rough idea of the relative price increases depending on how much you pay per month:
| Current monthly price | 6.2% increase (CPI 2.5% + 3.7%) | Extra amount per year |
|---|---|---|
| £20 | £21.24 | £14.88 |
| £30 | £31.86 | £22.32 |
| £40 | £2.48 | £29.76 |
| £50 | £3.10 | £37.20 |
| £75 | £79.65 | £55.80 |
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Am I affected by TalkTalk's price increase?
TalkTalk's mid-contract prices increases apply to almost all of its customers each year. It's a similar approach taken by most other well-known broadband providers.
As they are annual set price hikes, they're written into TalkTalk's terms and conditions and displayed to you in a simple one-pager before you sign up. This means that you effectively 'agree' to this policy when you agree the contract terms with the provider.
Plus, it also means you won't be able to use the rise in fees as a reason to cancel your contract without paying an early exit fee.
Only customers who TalkTalk has identified as 'vulnerable' will be exempt from its price increase.
However, if you're receiving government financial support like Universal Credit or the PIP scheme, you may be eligible for a broadband social tariff from another provider. These are discounted broadband packages that aren't affected by annual price hikes.
What can TalkTalk customers do?
As these annual price increases are included in your contract terms and conditions, you won’t be able to switch to another provider for free unless your contract has already finished.
When switching broadband, these annual price hikes need to be made clear to you when you’re purchasing the product and not simply buried in your new contract's T&Cs. So TalkTalk will display a one-pager of your expected cost increases during the sign-up process before you've paid.
If you’re already out of contract with TalkTalk, though, you will be free to switch straight away. It's always important to compare broadband, phone and TV deals from other providers - there may be better services or cheaper monthly rates that you could take advantage of with just 30 days’ notice.
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Why is TalkTalk increasing prices mid-contract?
Like most other well-known broadband providers, TalkTalk increases its prices every year, whether you're in-contract or not. This is usually to combat the inflation rate and rising business costs that often come with network and technology upgrades.
Until recently, providers did this by tying their price rises to the inflation rate and adding their own chosen amount of 3-4% on top. This was still unwelcome but much more manageable each year, until in 2023 when the inflation rate skyrocketed. This led to price increases far higher than ever before, sometimes reaching 17%.
In response to this unpredictable price rise policy, Ofcom has banned providers from tying their price rises to a future inflation rate that no one can guess. However, they're still allowed to do them - it just has to either be displayed in pounds and pence when you sign up.
This makes it a lot clearer how much you'll be expected to pay in a year or two's time, but given the fixed rate many providers have stuck to is £3 per month, this is noticeably higher than what many customers' inflation-linked price increases would be now that the inflation rate has come back down.
TalkTalk end of contract price increase
TalkTalk is required to send you a notification around 30 days before your fixed plan ends, after which your monthly bill could increase significantly higher than even its annual pricing update.
The good news is, though, this notification often means you're able to re-contract or switch to a better deal straight away, and with no exit fees.
Your new contract price must be detailed in your end of contract notification, along with information about other similar products TalkTalk offers. But it’s always worth comparing broadband deals from other providers to see if you could get a better value plan for your needs.
Set up an end of contract reminder
If you still have quite a long time left on your TalkTalk contract, we can also remind you when you're ready to switch without charge. Providers usually send their notifications with some of their own packages you can re-contract onto, but it does mean you can shop around for another provider too.
Just enter your contract end date below and we'll send you an email when you're able to look elsewhere.
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Contacting TalkTalk
If you still have questions or concerns about the additional charges or anything else to do with your TalkTalk contract, there are a number of ways to get in touch with TalkTalk directly:
- Phone: TalkTalk’s customer care line can be reached at 034 5172 0088.
- Live chat: If you’re unable to resolve your query online at talktalk.co.uk/help, you can contact the TalkTalk support team using its online chat, which is open seven days a week.
- TalkTalk Community is a forum for TalkTalk customers to ask questions and seek out advice from both professionals and other customers.
- X: The @TalkTalk X account is active most days until 10pm.
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